based in Cheltenham, Gloucestershire and led by Director Nicki Stewart, engage with service industries to develop and promote good business practice at a strategic level and operationally. Specialising in:
Training in good customer service techniques is not enough, employees need to be valued. Personal and professional development should be encouraged and ongoing, coaching and mentoring can be of great help and senior management guidance is critical to successful trading whatever size of operation.
Service expectations have risen. LeMay Consultants has the expertise to assist the service industries to ensure they are offering five-star standards and aiming to achieve their personal best.
I have worked with Nicki since 2010 and am constantly enthused by her innovation and knowledge. I trust Nicki’s decision making and love the educated risks she takes – a first class consultant who I want rowing in the same boat.
Miss Shalina Alabaksh – Director
Skillsmaze – navigating your path
The quality of work Nicki produces far exceeds expectations and she has a strong dedication and commitment to excellence. Nicki always displays a positive outlook and I have found her to be an excellent communicator at all levels of the PGMOL management.
Training and Development Manager
Professional Game Match Officials Limited
Listening to and working with employers to find business solutions we can design, develop and deliver bespoke, work-based, bite sized chunks of learning and development, offered at a time and in a location to suit the requirements of our clients. This will include business planning (strategic and operational), personal and professional development, coaching and mentoring and wellbeing.
Graduating as a Chef in England in the early 70’s Nicki spent the following 10 years within the hospitality industry predominantly in senior management roles.
Having previously run two successful companies as Chief Executive Officer she is also a trained vocational educator and has a healthy reputation as a Business Development, Stakeholder and Relationship Manager.
Nicki has successfully worked with a variety of industry sectors including hospitality, leisure, tourism, retail, wellbeing and sport.
She has an established reputation in strategic and operational business development, marketing, media management, personal and professional development, coaching and mentoring, business and provider networking and government relations. Nicki has strength in her ability to engage and communicate with people from both the public and private sectors and at all levels.
Known for going the extra mile to make sure new business solutions meet client expectations, she successfully listens, consults and acts!